Smartinterview offers four plans billed in CHF on a monthly subscription. Each plan gives your company a set number of tokens per month and a maximum number of team members. You choose a plan during signup and can upgrade at any time from within the dashboard.
Plan overview
Trial
Essential
Start
Elite
The Trial plan is free and gives you 14 days to explore Smartinterview with no payment required.| Feature | Limit |
|---|
| Price | Free |
| Duration | 14 days |
| Tokens | 1,200 included |
| Max users | 1 |
- Access to the survey builder and smart (AI follow-up) questions
- Open-ended response classification with Pulse Classifier
- Interview transcription
Trial tokens expire at the end of the 14-day period. Upgrade to a paid plan before your trial ends to keep your projects and data. The Essential plan is the entry-level paid plan, suited to individuals or small teams running occasional research.| Feature | Limit |
|---|
| Price | 59 CHF / month |
| Tokens per month | 1,200 |
| Max users | 1 |
- Full access to the survey builder
- AI follow-up (smart) questions
- Open-ended response classification
- Interview transcription
The Start plan is the most popular option for growing research teams. It includes substantially more tokens and supports up to five users.| Feature | Limit |
|---|
| Price | 500 CHF / month |
| Tokens per month | 10,000 |
| Max users | 5 |
- Everything in Essential
- Priority support
- Team management tools
The Elite plan is designed for large teams and high-volume research programmes requiring dedicated support.| Feature | Limit |
|---|
| Price | 1,250 CHF / month |
| Tokens per month | 30,000 |
| Max users | 10 |
- Everything in Start
- Dedicated engineering support
Upgrading your plan
You can upgrade at any time from inside the dashboard. Your new plan takes effect immediately and your billing cycle resets to the upgrade date.
Open the upgrade dialog
In the dashboard header, click the Upgrade button (arrow icon). The plan comparison dialog opens, showing Essential, Start, and Elite side by side.
Select a plan
Click Choose Plan under the plan you want. If you are already on a plan, it is marked Current Plan and cannot be selected.
Complete checkout
You are redirected to a secure checkout page. Enter your payment details to confirm. Once payment is processed, your new token allocation and user limit are active immediately.
Billing details
- Currency: All plans are billed in CHF (Swiss francs). Prices display in USD or EUR depending on your locale, but the base currency is CHF.
- Billing cycle: Monthly subscription. Your card is charged on the same date each month.
- Payment: Subscriptions are processed securely. You can update your payment method or view invoices through the billing portal.
Downgrading or cancelling
To downgrade to a lower plan or cancel your subscription, contact support@smartinterview.ch. Downgrades take effect at the end of the current billing period. Cancellations stop future charges; access continues until the period ends.
Cancelling your plan does not delete your projects or data, but your token balance will no longer be replenished. Features that require tokens will become unavailable once your balance reaches zero.
