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Setting up your Smartinterview account takes just a few minutes. This page covers everything from creating your account and choosing a plan to configuring your company profile, setting your language, and inviting colleagues to your workspace.

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Create an account

Go to the Smartinterview sign-up page and fill in the form:
  1. Enter your email address.
  2. Enter a password — minimum 8 characters.
  3. Click Start using Smartinterview.
Alternatively, sign up with an existing identity provider:
  • Continue with Google — uses your Google account
  • Continue with Microsoft — uses your Microsoft / Azure account
  • Continue with LinkedIn — uses your LinkedIn account
After signing up, you are automatically signed in and placed on a free trial with a starter token balance so you can explore the platform right away.
If you sign up with an email address that already has an account, you are redirected to the login page instead.

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Choose a plan

Smartinterview uses a token-based billing model. Each plan gives you a monthly token allowance, and tokens are consumed when you run analyses (for example, transcription uses 8 tokens per minute of audio). The available plans are:
PlanDescription
Trial14 days free, no payment required. Good for exploring the platform.
EssentialEntry-level paid plan for individuals or light usage.
StartThe most popular plan for small teams. Includes priority support and management tools.
EliteHigher token volumes for larger teams, with priority support and dedicated engineering.
All paid plans are priced in CHF. To see current pricing and compare what’s included in each plan, go to Plans & tokens. To select or change your plan, go to Account > Plans in the sidebar.
If you’re unsure which plan fits your needs, start with the Trial. You can upgrade at any time without losing your projects or data.

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Set up your company profile

After creating your account, fill in your company details so colleagues and collaborators can identify your workspace:
  1. Click your account name or avatar in the top navigation.
  2. Go to Account > Profile.
  3. Enter your company name and any other required fields.
  4. Click Save.
Your company profile is shared across your organization’s workspace and is visible to team members you invite.

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Language settings

Smartinterview supports three interface languages:
  • English
  • French
  • German
The interface language is determined by your browser’s locale settings and is reflected in the URL prefix (/en/, /fr/, or /de/). To switch languages, navigate to the same page with a different locale prefix, or adjust your browser’s preferred language.
Survey questions and AI-generated content may also respond to the locale — for example, AI follow-up questions and transcriptions use the language detected from the interface locale.

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Invite team members

You can invite colleagues to collaborate on company projects. Invited members can access projects in the Company view on the Projects dashboard. To manage your team, go to Account > Team.
Team members you invite will have access to all projects in the company workspace. Make sure you only invite people who should have access to your organization’s data.

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Reset your password

If you forget your password:
  1. Go to the login page and click Forgot password.
  2. Enter your email address and submit the form.
  3. Check your inbox for a password reset email and follow the link inside.
  4. Enter and confirm your new password.
The reset link expires after a short period. If it has expired, request a new one from the login page.
Password reset is only available for accounts created with email and password. If you signed up with Google, Microsoft, or LinkedIn, sign in using that provider.